Customer Support Representative
MyRacehorse is a racehorse ownership platform that is transforming the way the industry thinks about owning a racehorse. We are on a mission to provide all racing fans the opportunity to compete at the highest level of the game for a hyper fraction of the traditional cost. Our micro-shares, which are fully securities complaint, have been met with tremendous excitement, resulting in an incredible growth trajectory. We are building an ambitious, tenacious, and creative team that is unafraid of tackling new challenges and are seeking an extremely detailed-oriented, highly collaborative team member to join our administrative team..
ROLE DESCRIPTION
The MyRacehorse Customer Support Representative’s responsibility is to ensure customer support is delivered in a timely, consistent, accurate, and reliable manner. This role often represents the first touchpoint with new and prospective owners and is a key avenue to foster an open, fun, transparent and responsive brand voice! Customer satisfaction is derived through personal, timely, and accurate correspondence that involves some interfacing with MyRacehorse stakeholders. This individual will need to deliver amazing service and memorable experiences to your shareholders through customer support via email, phones, Sprout Social and Facebook groups.
RESPONSIBILITIES
- Monitor and respond to emails in a timely manner with MRH gold standard customer service responses
- Monitor and respond to social media comments on Twitter, Facebook, Facebook Groups, and Instagram during scheduled shifts
- Provide call center support, communicating with customers and shareholders who call into the support line
- Support Customer Service Lead and Supervisors in executing project timelines /deliverables
- Regularly communicate and collaborate with Support Customer Service Lead and Supervisors to address any tech or internal communication issues
QUALIFICATIONS
- Must be available to work evenings, weekends and have a flexible schedule
- Excellent organization skills for internal communication for tracking and reporting customer service trends
- Experience with customer service preferred
- Basic understanding of social media platforms preferred
- General knowledge of the horse racing industry preferred
- Access to internet/home office
- Passionate, committed and driven
- Enjoy the start-up life; it’s evolving, it’s dynamic, and it’s high paced
BENEFITS
- Exposure to a rapidly growing company
- Growth opportunities
- Employee perks
Compensation: $15-$17 per hour based on experience